Effective November 12, 2018, MYXpats (via the ESD portal) will strictly enforce that only personnel named in the company’s Letter of Undertaking (LOU) will be allowed to handle immigration applications.

This rule was already in effect but was not strictly enforced until now.

What is the Letter of Undertaking (LOU)?

The LOU is essentially a document that states the names of the following authorized personnel:

  • Endorser/Signatory – the person signing all application paperwork and receiving notifications from MYXpats;
  • Login User – the person receiving notifications from MYXpats;
  • Submission Officers – the persons submitting applications, endorsements, passports and collection of passports.

If the current Submission Officer is Party A but Party B is listed in the LOU, the application cannot be submitted and/or passports cannot be submitted or collected.

The only exception is that a Malaysian employee of the company can manage the endorsement, submission and collection provided that said employee shows proof of employment, i.e. an EPF statement.

Action Items

  • Companies should review the names currently indicated in their latest LOU to ensure those individuals are the correct parties that are able to handle all immigration applications. Any changes to authorized personnel must be made immediately at MYXpats.
  • If the Endorser/Signatory is Individual X but he/she has already resigned from the company, a new authorized signatory must quickly be identified and updated in the LOU.
  • If the Submission Officer is not correctly listed in the LOU, this should be updated.

Please note that this is general information only and not intended as advice on a specific matter. Please feel free to contact Fakhoury Global Immigration directly with questions exclusive to your situation. This news alert may have been prepared using information from Peregrine Immigration Management, which is licensed to Fakhoury Global Immigration.